Series 2050 Garden Window

Lock Adjustments

If locking system problems occur, make adjustments as explained below.

Check to see that the operator moves freely with the window in the open position. If binding occurs, the problem will be with the lock handle or corner drives: one (or both) may need to be greased or replaced. Another possibility is that the screws in the lock bar are not centered and the bar is rubbing against the ferrules.

If the locking system moves freely, close and lock the window. A binding or hard-to-lock condition indicates a tight keeper or misaligned lock bar. Removing each keeper and working the lock handle up and down may help locate the keeper/lock bar pin combination that is binding. To remedy the problem, the keeper can be relocated by moving it slightly inward (away from the sash toward the lock bar pin), and slightly upward or downward, depending on the lock bar pin location.

If visual inspection indicates a lock bar that does not run parallel with the frame, the bar slots can be opened slightly, or the ferrule can be moved outward to place the pin closer to the keeper.

A rubbing or grinding sound will be the lock bar rubbing against a ferrule. Look for this condition on the lock bar to pinpoint the lock bar pin/keeper location. Also inspect the center link between the corner drives: the bent portion of the link can be rubbing or binding on the operator if there is not enough clearance between the two components.

Lock adjustments

If my seat board is wood, what kind of stain or paint can I use?

All unfinished wood surfaces must be properly sealed within 10 days of installation!

Finishing Recommendations

Stain: Use a 3-step process:
a) Water-based pre-stain wood conditioner
b) Water-based wood statin
c) Water-based oil-modified polyurethane (such as Minwax products or others)
Note: The oak veneer is Red Oak.

Paint: Use a 2-step process:
a) Premier interior latex primer (such as Kilz Premium or others)
b) Premier interior water-based acrylic-alkyd paint (such as Sherwin Williams ProMar 200 or others)

What kind of spacer do you use in the insulated glass units?

We use Quanex Super Spacer which is a patented structural foam product that dramatically reduces condensation. It comes in gray and black.

Do you provide touch-up paint?

We supply bottles of touch-up paint (.6 oz) with painted profiles.

How far do the vents open and where are they positioned?

Both vents open to a 90-degree angle; they are positioned about 2 inches back from the front of the window.

Is bracing/support needed under the unit?

No, not under normal circumstances; only if large plant pots or exceptionally heavy loads are placed inside the unit, or if the unit is oversized.

What are the minimum and maximum sizes of the garden window?

The recommended sizing parameters are as follows:

Minimum and maximum size chart

What do I need to consider when ordering a shelf?

If it is a shelf to replace a damaged shelf, only the shelf is needed.

If it is for a unit that did not have a shelf for the original order, a shelf kit is required. The kit contains a shelf, brackets, standards, hardware and installation instructions.

Note: Follow the instructions when installing the standards! Damage or injury could occur if done incorrectly!

How much weight can I put on a shelf?

No more than 25 pounds, total.

What should I know about shelves, standards and brackets?

See Figures 4 and 5 for installation.

All units need two standards. To avoid damage and injury, it is critical that the standards be located correctly!

Note: The glass shelf is not tempered.

Shelf Standard and Bracket Installation
  1. Place standard (vertical track) 1/8″ in from inside corner of vinyl frame, placing notched portion down, setting on step of vinyl frame. Warning! Do not exceed 1/8″ dimension or glass breakage could occur!
  2. Mark hole locations with a pencil.
  3. Drill pilot holes through the first wall only!
  4. Position vertical standard and attach using 1-1/2″ screws. Do not use a screw over 1-1/2″ in length anddo not over-tighten screws!
Top view cutaway of corner post (Fig. 4)

Top view cutaway of corner post

Inside view with shelf bracket screw location (Fig. 5)

Inside view with shelf bracket screw location

Inside view with shelf bracket screw location - detail

Are the screens aluminum?

No, FlexScreen screens are used on our garden windows. They have a solid one-piece frame of high performance spring steel that is captured in the screen track and can be easily removed from inside the home. You will no longer see a screen frame and will gain more viewing area through the glass.

More information and installation/removal instructions are included with each window.

What kind of metal is used for the operator arms?

The operator arms are powder-coated steel.

What color is the hardware?

The hardware is color-matched to the interior frame color. Choices are white, tan and blue-white. Exception: On a garden window with a light oak interior, the hardware is white.

What is the width of the garden window frame?

The frame is 2.875 inches wide.

Do jamb extensions come in standard sizes?

No, this is a custom jamb made to order, so proper measurement is very important! The minumum jamb extension is 2.5 inches, the maximum is 4 feet.

If a garden window unit has been incorrectly ordered because of jamb, head and seat board sizing, we offer two options:

  1. At the customer’s request, we will re-work the unit to the correct jamb thickness. The customer would be responsible for shipping the unit to Ventana and would incur the costs associated with the re-work.
  2. If that is not feasible, the installer can build out the short existing jambs, head and seat board and overlay them with .25″ plywood veneer. (Although we have supplied white high-pressure laminate in the past, we do not supply veneer.)

This unit is going over a sink and between cabinets. How much clearance do I have for trim; what is the daylight opening?

The opening equals the width minus (1.25″ x 2).

For example:
35.5″ – (1.25″ x 2) = 33″ daylight opening

Do I have to allow for insulboard in the size of the rough opening?

No, the insulboard is only as wide as the unit projection (17″ for retrofit, 18.375″ for new construction).

What is insulboard/What is an insulated seat?

Insulboard is a 1-inch thick piece of foamboard covered with vinyl on the exposed side and wrapped with a vinyl J. It is attached to the bottom of the seat board to increase the “R” value of the unit.

The standard insulboard spans the length of the unit. It is 17″ wide for retro units, 18.375″ for new construction.

On a fully insulated seat, the insulboard will be 17″ wide plus the jamb width.

A double insulated seat board simply uses two foam boards instead of one.

How do I install the insulation board after the unit is installed?

To apply the insulboard after the unit is installed, screw through the insulboard into the seat board around the perimeter of the unit.

Insulboard installation cutaway

Do I have to order insulboard?

It is highly recommended that insulboard (with an “R” value of 5) be installed under the seat board to increase the “R” value to 6.22. Insulboard must be installed on all painted units.

How do I determine the size of unit to order?

You should order it sized 1/2″ less in height and 1/2″ less in width than the rough opening.

What is the difference between new construction and retrofit?

The difference is in the overall jamb depth and required components:

For new construction, the flash flange on the head of the unit is left intact; for retrofit, it is removed.

Also, on a new construction unit, three more flash flange pieces are supplied (in addition to the one shown in the photo). They are installed on the sides and bottom of the unit during installation.

A retrofit unit requires no additional components and should be sized as noted in the photograph below and in Figures 2 and 3.

New Construction: The flange is installed against the exterior face of the wall (either sheathing or insulation board). As you can see in the photo, there is approximately 1.375″ to the left of the flange for J-channel or exterior wall treatment. Note: On new construction brick or masonry installations, measure the entire wall thickness.

Retrofit: With retrofit, the full wall width should be considered: exterior face to interior face.

Fig. 1

Measure for retrofit vs. new construction

Measuring New Construction (Fig. 2)

Measure the jamb depth from #1 Interior Wall Face to #2 Exterior Sheathing. (Measurement does not include siding or exterior finished surface.)

Retrofit jamb thickness

Measuring Retrofit (Fig. 3)

Measure the jamb depth from #1 Interior Wall Face to #2 Exterior Wall Face

New construction jamb thickness

Reinforced Curved Vinyl Railing

Fence, Deck and Railing

What profiles do you stock?

We are tooled for a number of profiles and, for our customer’s convenience, we stock some of the more popular brands in white including Kroy, Westech, Veka and Homeland.

What information is needed for pricing?

For fence, we need the style of bend, material, post-to-post width and quantity.

For railing, please specify material, overall width with projection from center point of overall width, and quantity. Also, will there be aluminum reinforcement and, if yes, in which rails.

Do you provide the balusters and mounting brackets?

No, Ventana provides only the fence bends or the top and bottom curved rails. Accessories such as balusters, privacy panels, mounting brackets, post caps, etc. are provided by the customer.

Can I send Ventana my own material?

Yes, but please call or email before sending to verify that we are tooled to bend your material. Note that material must be blank (no baluster holes) in order to bend it.

What length of material should I send?

Material length is based on the radius. However, a general rule of thumb is to add 12-24 inches onto how long you need the finished bend’s straight line dimension to be.

What is the lead time?

Depending on the quantity of curved pieces required, the lead time is generally 1-2 weeks.